Job Details
bizZone Inc.
Position: Customer Support [1]
Open Until: March 1, 2015
We are looking for a full time Customer Support representative who is detail oriented, friendly and extremely comfortable with technology.
In this role you will work on the front-lines, answering customer inquiries and performing administrative duties that include updating social media channels and preparing reports and documents for the sales team.
The right candidate:
- Is a professional who wants to make a difference, passionate about sales, customer service and technology
- Builds win – win relationships with customers recommending business solutions through active listening and based on knowledge of Biz-Zone’s technology, products and services
- Provides support and training to active customers enhancing a positive client experience
- Is responsible for maintaining and updating the CRM database and producing all related documentation and reports
- Works with the project manager to ensure client support issues are closed in a timely manner
- Assists with other admin duties, including updating social media channels and preparing reports / documents as directed by the sales team
Desired Skills and Experience
- Excellent verbal and written communication skills
- Able to troubleshoot errors and solve simpler technical issues
- Can gather and transfer information related to more complex issues to the project manager
- Enough technical knowledge in order to understand web-based projects, including website design, programming and database projects.
- Previous experience with website development a plus
- Versatile, multitasking and proficient in relevant computer applications
- Familiarity with social media an asset
- Strong organizational skills, detail-oriented
- Enjoys working with people, team-player
Salary / Pay:
TBD
How To Apply:
To apply, send a cover letter and resume by email to work@biz-zone.com.
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